31bd Terms and Conditions
Please read these terms carefully before using the 31bd platform. These terms form a legal agreement between you and us.
General Terms and Introduction
These terms and conditions ("Terms") apply to the use of the 31bd platform ("Platform", "Website") and all services operated under it ("Services"). By accessing the website, creating an account, or using any service, you are considered to have fully read, understood, and accepted these terms.
31bd operates an online casino and sports betting platform for players in Bangladesh. We are committed to ensuring a safe, transparent, and responsible gaming environment. These terms may change from time to time; any changes take effect as soon as they are published on the website.
Eligibility Requirements and Age Limit
2.1 Age Limit
You must be at least 21 years old to create and use an account on the 31bd platform. It is strictly prohibited for anyone under 21 to create an account. We reserve the right to verify age and may request identification documents when necessary.
For users aged 21 and above only2.2 Geographic Eligibility
It is entirely your responsibility to ensure that online gaming or betting activities are legal in the jurisdiction where you reside. 31bd does not guarantee legal authorization to provide services in any specific jurisdiction.
2.3 One Account Policy
Each individual may create only one account. Creating multiple accounts under the same person's name is prohibited and such a violation may result in all accounts being closed.
Account Registration and Security
3.1 Providing Accurate Information
When creating an account, you must accurately provide your real name, correct date of birth, valid mobile number, and any other required information. Creating an account with false or misleading information may result in immediate closure and forfeiture of deposited funds.
3.2 Account Security
It is your sole responsibility to keep your account login credentials, password, and any security codes confidential. You are fully responsible for all activity that takes place on your account. If you suspect unauthorized access to your account, notify our support team immediately.
3.3 KYC Verification
31bd conducts customer identity verification (KYC) processes when required. You may be asked to submit a National ID (NID), passport, or other valid identification. Withdrawal access may be limited until verification is complete.
Deposit and Withdrawal Terms
4.1 Accepted Payment Methods
31bd currently supports the following payment methods: bKash, Nagad, Rocket, and Upay. We reserve the right to add new methods or remove existing ones from time to time.
4.2 Minimum Deposit and Withdrawal Amounts
- Minimum deposit amount: ৳200 per method
- Minimum withdrawal amount: ৳1,000
- Withdrawals are generally processed within 15 minutes to 2 hours
4.3 Third-Party Transactions Prohibited
You may only make deposits and withdrawals using a payment account registered in your own name. Using a third party's payment account or someone else's payment account for transactions is strictly prohibited.
4.4 Anti-Money Laundering
31bd complies with international Anti-Money Laundering (AML) guidelines. We reserve the right to report any suspicious transactions to the relevant authorities, and accounts may be temporarily or permanently suspended in cases of suspicion.
Bonus and Promotional Terms
5.1 Welcome Bonus
New members can receive a 200% bonus on their first deposit, up to ৳10,000. A minimum deposit of ৳200 is required to claim this bonus.
5.2 Wagering Requirement
A 10x wagering requirement applies to the welcome bonus. This means you must wager the total bonus amount 10 times before you can withdraw it. For example, if you receive a ৳1,000 bonus, you must place ৳10,000 in bets before withdrawing.
5.3 Bonus Usage Restrictions
- Bonus funds cannot be transferred to another player
- Each bonus offer can be used only once per person
- Attempting to withdraw before meeting bonus requirements may result in the bonus and any winnings from it being cancelled
- 31bd reserves the right to modify or cancel any bonus offer at any time
5.4 Other Promotions
From time to time, 31bd offers various promotional offers, cashback, and VIP benefits. Each promotion has specific terms that are detailed on the relevant promotion page.
VIP Program Terms
31bd's VIP program has five tiers. Weekly cashback is provided at each tier:
- Bronze: up to 0.2% weekly cashback
- Silver: up to 0.3% weekly cashback
- Gold: up to 0.5% weekly cashback
- Platinum: up to 0.6% weekly cashback
- Diamond: up to 0.8% weekly cashback
Advancement to a higher VIP tier depends on regular gaming activity and active participation on the platform. 31bd reserves the right to change VIP benefit terms at any time.
Prohibited Activities and Fraud
The following activities are strictly prohibited on the 31bd platform:
- Creating an account using a false identity or forged documents
- Exploiting the bonus system fraudulently or engaging in bonus hunting
- Creating multiple accounts to gain an advantage
- Using software, bots, or any automated method to gain an unfair advantage
- Attempting to hack or manipulate the platform's systems
- Colluding with other players to influence game outcomes
- Using a third party's payment account for financial transactions
If any of the above violations are proven, the account may be immediately closed, deposited funds and bonuses forfeited, and legal action taken if necessary.
Intellectual Property and Content Rights
All content published on the 31bd website — including logos, designs, text, graphics, software, and other elements — is protected under the intellectual property rights of 31bd or its respective licensees.
Reproducing, distributing, or commercially using any part of this content without our prior permission is prohibited. Game software providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, etc.) own the intellectual property rights to their respective content.
Limitation of Liability
31bd provides its platform and services on an "as is" basis. We accept no liability for the following:
- Losses caused by technical issues, server downtime, or internet connection failure
- Financial losses arising from gaming activities
- Issues caused by faults in third-party software or technology
- Service interruptions due to unforeseen circumstances or Force Majeure events
However, if a bet remains incomplete due to a technical issue, we will investigate fairly and attempt to provide a resolution.
Privacy and Data Protection
Full details of how your personal information is collected, used, and protected can be found on our Privacy Policy page. The privacy policy is considered an integral part of these terms and conditions.
We do not sell your personal information to third parties. However, we may be required to share information due to legal obligations, fraud investigations, or requests from regulatory authorities.
Responsible Gaming
31bd firmly believes in responsible gaming. We are mindful of our players' mental and financial wellbeing. We encourage you to approach gaming as entertainment, not as a source of income.
- Avoid placing bets beyond your means
- Do not chase losses by placing more bets
- Take regular breaks and set limits on your gaming time
- Seek help if gaming is affecting your family or professional life
To learn more about responsible gaming, visit our Responsible Gaming page.
Account Closure and Suspension
12.1 Closure at User's Request
You may request to close your account at any time through our support team. Any outstanding balance will be withdrawable before the account is closed, however the bonus portion will be cancelled if bonus requirements have not been met.
12.2 Closure at 31bd's Initiative
31bd may suspend or close an account without prior notice in the following circumstances:
- If evidence of a terms violation is found
- If fraudulent activity is suspected
- Due to a regulatory directive or legal obligation
- If the account has been inactive for an extended period
Dispute Resolution
For any dispute or complaint, please first contact our customer support team. We investigate all complaints with fairness and transparency.
If a resolution cannot be reached through the customer support team, a higher-level arbitration process may be initiated. 31bd's decision shall be considered final in resolving all disputes, but not outside the bounds of the legal framework.
For any dispute-related communication: [email protected]
Changes to Terms and Enforceability
31bd reserves the right to change, amend, or update these terms and conditions at any time. Updated terms take effect as soon as they are published on the website.
For significant changes, we will endeavor to notify users via email or a platform notification. Continuing to use the platform after any changes constitutes acceptance of the new terms.
If any clause of these terms is found to be invalid or unenforceable, the remaining clauses will continue to be in effect.