31bd Privacy Policy and Data Protection

31bd ("we", "our") operates a safe and reliable online casino and sports betting platform for players in Bangladesh. We believe that your privacy is a fundamental right and that protecting your personal information is one of our primary responsibilities.

The purpose of this privacy policy is to clearly inform you what types of information we collect, why we collect it, how we use it, and what measures we take to protect your information. Registering for or using the 31bd platform means you have fully agreed to all the terms of this privacy policy.

Our platform is only for individuals aged 21 or older. We do not knowingly collect information from minors, and if any such information comes to our attention, it is deleted immediately.

While you use the 31bd platform, we may collect various types of information. This information is divided into two main categories:

a) Information you provide:

• Full name, date of birth, and national identity card details
• Email address and contact information
• Username and password set at the time of account creation
• Financial transaction information — bKash, Nagad, Rocket, or Upay account numbers
• Documents submitted for identity verification
• Messages and requests you send to customer support

b) Automatically collected information:

• IP address and device identification information
• Browser type, version, and operating system
• Activity logs and session data on the platform
• Information collected through cookies and similar tracking technologies
• Gaming history and betting patterns
• Records of transaction dates, times, and amounts

We use your information only for the following purposes and for no other purpose:

• Account management: To create, verify, and properly manage your account
• Financial transaction processing: To successfully complete deposits and withdrawals
• Identity verification: To prevent fraud and confirm age
• Providing customer support: To resolve your issues and complaints promptly
• Platform improvement: To improve the quality of our services and enrich user experience
• Ensuring security: To prevent unauthorized access and cyber attacks
• Fulfilling legal obligations: To comply with applicable laws and regulations
• Responsible gaming monitoring: To identify problematic gaming behavior and provide support

We do not sell, rent, or exchange your information. Your personal information remains limited to internal use within 31bd.

31bd follows the highest industry standards to protect your information. We have implemented multiple layers of security measures:

• All data is stored using industry-standard encryption technology
• Strict access controls — only authorized personnel can access sensitive information
• Regular security audits and penetration testing are conducted
• Firewalls and intrusion detection systems remain active at all times
• Passwords are stored using a one-way hashing algorithm
• Automated 24/7 monitoring is in place for suspicious activity

We store your information only for as long as necessary. Information required to meet legal obligations may be retained for a specified period. After that period, information is securely deleted or deactivated.

31bd does not generally share your personal information with third parties. However, information may be shared in the following limited circumstances:

• Payment processors: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, and Upay.
• Identity verification services: With approved verification services as part of the KYC process.
• Legal authorities: To competent authorities in response to a court order or legitimate legal demand.
• Fraud prevention agencies: Where required by law to prevent money laundering and financial fraud.

Third parties we work with are bound by strict confidentiality agreements and may not use your information for any unauthorized purpose.

31bd uses cookies and similar tracking technologies on our website. Cookies are small text files stored on your device that help us improve your experience.

We use the following types of cookies:

• Essential cookies: Indispensable for the basic functionality of the platform — maintaining login sessions and ensuring security.
• Functional cookies: Remembering your preferences and providing a personalized experience.
• Analytics cookies: Monitoring platform usage and improving our services.
• Security cookies: For fraud detection and account protection.

You can manage cookies through your browser settings. Please note that disabling essential cookies may cause some features of our platform to not work correctly.

We believe you should have full control over your own information. As a user of the 31bd platform, you have the following rights:

• Right to access: The right to know what information we are storing about you.
• Right to correction: The right to have incorrect or incomplete information about you corrected.
• Right to deletion: The right to request deletion of your information in certain circumstances.
• Right to restrict processing: The right to request that processing of your information be limited in certain cases.
• Right to data portability: The right to receive your information in a structured and commonly used format.
• Right to object: The right to object to the processing of your information for specific purposes.

To exercise these rights, contact us directly. We are committed to responding to your request within 30 business days.

Both we and you play an equally responsible role in ensuring the security of your account. While 31bd uses advanced technology to protect your account, you also need to take certain precautions:

• Keep your password strong and change it regularly
• Never share your login information with anyone else
• Always log out after logging in on a public or shared device
• If you notice any unusual activity, contact our customer support immediately
• Keep your contact information up to date at all times

In the event of suspicious activity or unauthorized access, 31bd reserves the right to temporarily suspend an account.

To operate our platform, your information may sometimes be processed on servers outside Bangladesh. In such cases, we ensure that:

• The recipient country or organization maintains adequate data protection standards
• Protection equivalent to this privacy policy applies to transferred information
• Strict data processing agreements are maintained with third parties

31bd is an adults-only platform for individuals aged 21 or older. We do not knowingly collect or process personal information from any minor.

Our identity verification process (KYC) ensures that all users of the platform are above the required age. If we find evidence that a minor's information has entered our system, we will immediately close that account and delete the related information.

31bd may update this privacy policy from time to time. In the event of changes, we will notify you in the following ways:

• The updated policy will be published on the website and the date of the change will be noted
• For significant changes, you will be notified directly via your registered email
• A notification may be displayed when you log in to the platform

Continuing to use the platform after an update is published will be considered your agreement to the new policy. We therefore recommend reviewing this page regularly.